Question 1

What services do you offer?

Accepted Answer

Gareth works with Yorkshire business owners on AI strategy and implementation. The core offers are: a free AI audit (an honest look at where AI could actually save you time and money), AI strategy & consultancy (an independent, jargon-free view on what's worth doing and in what order, one-off or ongoing), Rapid AI builds (a working AI-powered tool for one specific bottleneck, delivered in four weeks), and workflow automation (fixing manual processes and connecting the tools you already use). He also builds bespoke software when a strategy calls for it, and offers AI training for teams, AI-powered websites, chatbots, and AI voice agents as supporting services.

Question 2

How much does it cost?

Accepted Answer

It depends on what you need. The free AI audit costs nothing. Rapid AI builds — a working AI tool for one specific problem — start from £2,500, fixed price. Workflow automation and bespoke development are priced per project, usually £2,000–£10,000 for most SME work. Ongoing AI strategy support is a rolling monthly arrangement, priced to the business. AI-powered websites start from £75–149/month and AI voice agents from £69/month if you want those as add-ons. The best first step is the free AI audit — Gareth will tell you exactly what he'd recommend and what it would cost.

Question 3

Where are you based?

Accepted Answer

Gareth is based in Harrogate, North Yorkshire — and works with business owners across Yorkshire and the wider UK. Most engagements are delivered remotely with no need to meet in person, though he's happy to meet local clients or come to you for a strategy session.

Question 4

What is AI automation?

Accepted Answer

AI automation means using software to handle tasks that currently take up your team's time — things like answering customer enquiries, sending follow-up messages, generating quotes, booking appointments, or processing data. Instead of a person doing these manually, AI handles them instantly, 24/7, at scale. Most businesses Gareth works with save 10+ hours per week. When the fix is one specific, well-defined problem, it's often delivered as a Rapid AI build — a working tool in four weeks, fixed price.

Question 5

What is AI strategy & consultancy?

Accepted Answer

It's an independent, jargon-free view on where AI is actually worth your money and where it isn't. Gareth works through your business, sifts genuine opportunity from hype, and gives you a clear roadmap — in what order to tackle things and what it should cost — without a vendor's product to upsell. It can be a one-off engagement or ongoing support on a rolling monthly basis if priorities keep shifting or you want a steady second opinion before big decisions.

Question 6

What is Rapid AI?

Accepted Answer

Rapid AI is a fixed-price, four-week engagement to build the AI-powered tool that fixes one specific business bottleneck — quoting, scheduling, chasing admin, whatever's eating your time. It's not a generic software MVP: it specifically uses AI to make a decision, write the copy, or handle the judgement call a person currently has to do manually. Builds start from £2,500, include discovery and three iterative drops so you see progress every week, and end with working, deployed software you own outright — no lock-in.

Question 7

What's the difference between the AI audit, AI strategy, and Rapid AI?

Accepted Answer

They solve different problems. The free AI audit is the starting point for almost everyone — an honest, no-obligation look at where AI could actually help your business, with a report within 48 hours. AI strategy & consultancy is for a bigger or ongoing question — an independent view on your whole AI roadmap, or a steady advisory relationship as priorities change. Rapid AI is for a single, specific bottleneck you already know you want fixed — a fixed-price, four-week build. Many clients start with the audit, then move into either ongoing strategy support or a Rapid AI build depending on what the audit turns up.

Question 8

What are AI-powered websites?

Accepted Answer

An AI-powered website is a site with a built-in AI chatbot trained on your business — it answers questions, captures leads, and triggers follow-up automatically. Plans start from £75/month (currently discounted from £149/month), with a setup fee depending on complexity. This is a secondary service for clients who need it — the main focus of Gareth's work is AI strategy and automation.

Question 9

How long does a project take?

Accepted Answer

It depends on the scope. The free AI audit takes about 3 minutes to complete and you get a report within 48 hours. A Rapid AI build is a fixed four weeks from discovery to working software. A simple chatbot or WhatsApp automation can be live in 3–5 days. An AI-powered website typically goes live within 10 days. A bespoke app or platform is usually 4–10 weeks. Ongoing AI strategy support runs on a rolling monthly basis. Gareth will always give you a realistic timeline before any work starts — no over-promising.

Question 10

Do you work with small businesses?

Accepted Answer

Yes — most of Gareth's clients are small and medium-sized businesses across Yorkshire and the UK. He's worked with sole traders, family businesses, sports clubs, tradespeople, clinics, and growing startups. His background is commercial and financial, so he understands what a business actually needs — not just what's technically possible — and will tell you honestly if something isn't worth doing.

Question 11

What technology do you use?

Accepted Answer

For development Gareth works with PHP, JavaScript, Python, React, HTML/CSS and SQL. For AI he uses Claude (Anthropic), OpenAI, and the WhatsApp Business API. For automation he uses Make.com and n8n. All code is owned by you — no lock-in to proprietary platforms.

Question 12

How do I get started?

Accepted Answer

The easiest way is the free AI audit — answer 8 quick questions and Gareth will send a personalised report within 48 hours identifying exactly where AI can save your business time and money. No sales call, no obligation. From there, Gareth will recommend whether ongoing AI strategy support, a Rapid AI build, workflow automation, or something else is the right next step. Or you can start a project directly by filling in the contact form.

Question 13

Can you integrate with my existing systems?

Accepted Answer

Almost certainly yes. Gareth regularly integrates with CRMs, booking systems, accounting software (Xero, QuickBooks, FreeAgent), Shopify, Google Workspace, and industry-specific platforms. If you're already using a tool that has an API or Zapier/Make/n8n integration, it can be connected. If you're not sure, mention what you use in the free audit and you'll find out exactly what's possible.

Question 14

Is my data secure? Are you GDPR compliant?

Accepted Answer

Yes. All work is done with UK GDPR compliance in mind — data is stored securely, access is restricted, and client data is never shared with third parties or used to train third-party AI models. For AI-powered websites and chatbots, conversation data is stored on UK/EU servers. You own all your data at all times. If you need a Data Processing Agreement (DPA) for compliance purposes, Gareth can provide one.

Question 15

What if the AI gives a wrong answer?

Accepted Answer

AI chatbots are trained on the information you provide — so the quality of answers reflects the quality of what they're trained on. Gareth builds in guardrails so the bot stays on topic and flags anything it's unsure about rather than guessing. You'll also receive a log of all conversations so you can review what's being asked and refine answers over time. No AI is perfect, but it's designed to escalate gracefully rather than mislead.

Question 16

What support do I get after launch?

Accepted Answer

It depends on the service. Ongoing AI strategy support is designed to be continuous — that's the whole point. Rapid AI builds and bespoke projects include a support period after launch, after which ongoing support can be arranged on a retainer. AI-powered website plans include ongoing monitoring and minor updates. Gareth doesn't build things and disappear — most clients keep working with him for years.

Question 17

Do you work with my industry?

Accepted Answer

Gareth's background spans finance, sport, media, and SMEs, and he's built AI strategy, automation, and bespoke software for trades and construction, healthcare and wellness, hospitality, professional services, sports and leisure, retail, and education. The underlying approach is the same — work out what's actually worth doing, then build it. If you're in a niche sector, that's fine — he does the research to understand your business before recommending anything.

Question 18

What is the free AI audit?

Accepted Answer

The free AI audit is an 8-question form that takes about 3 minutes to complete. Based on your answers, Gareth sends a personalised report within 48 hours showing exactly where AI could save your business time and money — covering automation opportunities, technology decisions worth revisiting, and any quick wins. It's completely free, there's no sales call attached, and you're under no obligation to proceed.

Question 19

Do I own the code and website?

Accepted Answer

For Rapid AI builds and bespoke development projects, yes — you own 100% of the code and can take it anywhere. There's no vendor lock-in. For AI-powered website subscriptions, the site runs on Gareth's infrastructure as part of the monthly fee; if you cancel, your content can be exported and handed over. Either way, your data is always yours.

Question 20

Can I see examples of your work?

Accepted Answer

Yes — the site's case studies cover live projects including PainterPro (a quoting and job management app that cut quote time from 45 minutes to 5 for a Yorkshire decorator), Elevate Harrogate (an AI-powered website, chatbot and voice agent for a Harrogate electrician that now captures every enquiry), Bryony Pilates (a bespoke booking platform with integrated payments), OnCourtAI (an AI coaching assistant for tennis clubs), and OnCourtMatch (a real-time match management and automation platform). Each case study covers the brief, the build, and the results. Happy to share more examples relevant to your sector when you get in touch.

Question 21

What is an AI voice agent?

Accepted Answer

An AI voice agent is a fully managed 24/7 phone answering service powered by AI. It answers your inbound calls in a natural, professional voice — trained on your business — and can capture leads, book appointments, and answer common questions. It's a secondary service Gareth offers alongside the main AI strategy and automation work, ideal for trades, clinics, and any service business that gets calls while the owner is busy or unavailable. Plans start from £69/month.

Question 22

Is AI safe, legal, and ethical to use in my business?

Accepted Answer

That's exactly the right question to ask. Every project Gareth builds follows a few core principles: your data stays yours and is never used to train third-party models, everything is UK GDPR-compliant by default, a human stays in the loop on anything that matters to a customer (AI drafts and flags, it doesn't get the final say), and there are no black boxes — you'll always know in plain English what a system does and why, so it can be explained to a customer or a regulator if needed. Part of every audit is also being upfront about where AI isn't the right answer for a task, not just where it can save time.

Question 23

What is AI training and how does it work?

Accepted Answer

AI training is a hands-on workshop for you and your team — half a day or a full day, in person or remote — covering the AI tools you already pay for and aren't using properly. That typically means Microsoft Copilot in Excel and Word, ChatGPT or Claude for drafting and research, Perplexity for research tasks, and prompt engineering that actually gets useful output instead of generic waffle. Sessions are tailored to your business and finish with practical setups — custom GPTs, Claude Projects, or a properly configured Copilot workspace — not just a slide deck.

Question 24

Which AI tools and models do you actually use?

Accepted Answer

Gareth is tool-agnostic — the model is chosen for the job, not brand loyalty. That includes Claude (Anthropic), OpenAI's ChatGPT, Microsoft Copilot, Perplexity for research, Google Gemini, and Grok where it fits. For automation the backbone is n8n, with bespoke PHP, JavaScript and Python where a proper integration is needed rather than a workaround. The point isn't to sell you a specific platform — it's to pick whatever actually solves your problem.

Question 25

Which specific software and platforms can you connect to?

Accepted Answer

Common ones already integrated for clients include Xero, QuickBooks and FreeAgent for accounting; HubSpot, Salesforce and Pipedrive for CRM; Stripe, SumUp and GoCardless for payments; and Google Workspace or Microsoft 365 for email, calendars and documents. If your tool has an API — or already supports Zapier, Make or n8n — it can almost certainly be connected. Worth mentioning what you use in the free audit so you get a specific answer rather than a generic one.

Question 26

Why build on n8n instead of Zapier or Make?

Accepted Answer

Zapier and Make are fine for simple, low-volume automations, but the monthly fee scales with usage and you never own the workflow. For anything with real volume or complexity, Gareth builds on n8n (which can be self-hosted) or bespoke code — you pay once for the build and own it outright, rather than renting an automation forever. The right tool depends on the job; the point is you're not defaulted into a SaaS subscription just because it's the easy option.

Question 27

Can AI read documents, extract data, or answer questions from my own files?

Accepted Answer

Yes. Two common builds: document AI that extracts structured data from PDFs, invoices, forms or scanned paperwork straight into your systems, cutting out manual data entry; and internal knowledge-base assistants that let your team (or customers) ask questions in plain English and get answers pulled from your own documents, policies or product information — instead of digging through folders or asking the same person the same question every week.

Question 28

Can you help with social media content or ad creative?

Accepted Answer

It's not the core focus — the main work is AI strategy, automation, and the software that comes out of it — but AI-assisted creative (image generation for social posts, concept visuals, ad copy variants) is something Gareth can help set up as part of a wider project, particularly for clients who want to bring content creation in-house rather than pay an agency retainer. Worth raising in a conversation if it's part of what you need.

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